Cancellation and Other Policies

 

Our properties are available for rent year round. The unavailable days will be marked with an X on each individual property’s calendar.  We update our availability calendars weekly if not daily. PLEASE READ THROUGH ALL OF OUR POLICIES BEFORE RENTING!!!


All reservations require a deposit of 50% of the total rent. Cancellation fees will incur with the exception of the reservation being cancelled within 48 hours of making the reservation. 


Rent is due 30 days prior to arrival in full for regular rentals.  Rent is due 60 days prior to arrival for Christmas and New Years Holidays.


LAST MINUTE RESERVATIONS (reservations made within 15 days of arrival): Require a non-refundable full payment, unless cancelled within 24 hours of making the reservation.


CANCELLATION POLICY: Cancellations made within 60 days of the date of arrival are subject to full forfeiture of the rent unless the property can be re-rented for the same period or renter decides to change the dates of arrival.  Cancellation made less than 30 days prior to arrival will receive no refund and the funds received are forfeited unless the cancellation is made 24 hours after the reservation.   Christmas and New Years rentals receive no refund!


There will be a charge of 10% of total rental amount on all cancellations refunds. There will be a MINIMUM charge of $75 for any cancellation refund. 


DAMAGE POLICY: We have the right to hold $300.00 as a damage deposit on your credit card. This money will not go into our account, it is simply held by our merchant account company (Network 1 Payment Services). The $300.00 is only an authorization not an actual sale so you should not incur interests charges of any sort.  When you check in at a hotel they swipe your card for the same reason. This money will be held for no more than 1 to 2 weeks and if there is no violation or damages of any kind, then the money will not be charged to your credit card account.


NOTHING will be charged unless damages apply. Renters are responsible for any damage to the properties and its contents beyond normal wear and tear. This includes the loss of contents of the condo and excessive cleaning requirements. Should the damage be so extensive that the condo must be shut down for repair, the client is responsible for both the lost rental revenue and the relocation costs of the next intended occupants. Renters will also sign a short rental contract with the Owners, which will be held as a legal binding document. 


RENTER INSURANCE: Renters are responsible for their own travel and renters insurance.  We are not responsible for any theft, fire or an other form of damage to renters and their properties.  Due to unforeseen natural disasters such as fire, earthquakes, flood or other disasters of the sort, owners cannot refund amount already paid.  Renters will be subject to cancellation fees. 


OCCUPANCY POLICY: The Chapter 5.40.090 of Douglas County code regulates vacation home rentals in the Tahoe Township. The guidelines state that no more than 2 people can sleep in a bedroom and the total number of guests per property is not to exceed the number of bedrooms times 2 people plus 4 people. Therefore the 60 Burke Creek and 131 Cypress properties are limited to 10 people each. Guests should understand the occupancy rules.


NOISE POLICY:  Renters and guests are to NOT to make excessive and unnecessary noise at ANY TIME. Making excessive noise or partying on the deck AFTER 10 PM is absolutely forbidden. The hot tub, deck area, and back yard are for relaxing and light conversation, NOT parties. Be respectful that there are other owners and families living in the area. If the Sheriff or Lake Village security is called, renters will be charged a minimum of $100.00. Aside from the $100.00 penalty, guests may be subject to owner's loss in rental, fines, and attorney fees. The latter will only occur if Douglas County revokes the owner's rental licenses or shuts down our rental properties due to guests violation of Douglas County Chapter 5.40. If guests keep noise down after 10 pm then there should not be any problems.


SMOKING AND PET POLICY: There is NO SMOKING and NO PETS allowed in the either property. If there is any evidence of smoking within the property, guests will assessed the full security deposit of $300.  NO EXCEPTIONS!